Return & Refunds

 

Products at Vanya go through a thorough process of quality checks and inspection before we send it, to give you the best shopping experience.

 We don’t accept exchange/ret urn of un-used or used products, once sold or delivered.

 In case of any problem or quality issue with the product, we will exchange the product.

All you need to do is give us a call or email us within 2 days of delivery. You can reach us on 01202424083 (Timings: 10.00am to 5.00pm – Saturday & Sunday Closed) or support@vanyaherbal.in and we will be happy to help you.

 Vanya is not responsible for any damage caused after delivery.

 Exchange of products will be accepted only if the products are returned in the original condition along with the Invoice in their original packaging and in an undamaged condition and subject to following Terms& Conditions-

  •  Return and exchange requests will be subject to inspection by Team Vanya.
  • Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
  • Shipping charge is non-refundable. Shipping charge would not be included in the refund amount.
  • Once your return/refund request has been accepted, the refund process will be completed in 7-25 business days.

Refund will be made to the original payment method. If you paid using Net-banking,Credit, Debit card or any wallet,you will receive a full refund (if you are eligible for return & refund) and it will be reflected through the original payment method in 4-10 business days.

 If the order has been placed using store credit/gift vouchers,the refund will in the form of store credit for your order which may be redeemed in the future at vanyaherbal.in

 If the delivered order has a missing part/product, the amount for that missing product will be credited back to original payment method.

Shipping charges incurred on Free Trials are not refundable except within 2 days of product delivery, if the customer receives the Trial pack/product in a damaged condition or package delivered has missing parts. 

 

 

 

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